Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us // Synouvelle Cosmeceuticals, Dist. by Black Flamingo e.U., Bachstraße 75, 5023 Salzburg, by email: office@synouvelle.com, by fax: +43 (0)662 - 641 641-20 // by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we must repay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract, to us or to

Synouvelle Cosmeceuticals
Dist. by Black Flamingo e.U.

Bachstrasse 75
5023 Salzburg

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary to examine their nature, properties, and functionality.

The costs of return shipping are at your expense in case of withdrawal.


Model Withdrawal Form
(If you want to cancel the contract, please fill in this form and send it back)

Synouvelle Cosmeceuticals
Dist. by Black Flamingo e.U.
Bachstrasse 75, 5023 Salzburg,

E-Mail: office@synouvelle.com

I/We() hereby cancel the contract concluded by me/us(*)for the purchase of the following goods(*)
/ the provision of the following serviceg (*):

- Ordered on (*) / received on (*):
- Name of the consumer(s):
- Address of the consumer(s):
- Signature of the consumer(s) (only for notification on paper):


(*) Delete as appropriate